Curious about the cost of installing DStv? At Lehumo DStv Installations, we provide transparent pricing tailored to your needs. Our fees depend on factors like the type of installation, equipment quality, and your location. We have a nationwide network of accredited installers, ensuring reliable service across South Africa. Please note that a callout fee may apply. For detailed pricing information, check out our blog post on DStv installation costs.

Yes, at Lehumo DStv Installations, we provide comprehensive DStv installation services in Sandton and its neighboring areas. Our team of accredited and qualified installers is dedicated to delivering exceptional service tailored to your needs.

We offer a variety of installation options in Sandton, including standard single-view setups, XtraView installations, advanced multi-view systems, and specialized installations for businesses and commercial properties.

Our scheduling availability varies based on demand, but we strive to accommodate installation appointments as soon as possible. Contact us to check our current availability and schedule your installation in Sandton.

While DStv installation requirements are generally consistent across locations, there may be specific considerations for installations in Sandton, such as building regulations or restrictions. Our team is familiar with local requirements and will ensure compliance during the installation process.

Yes, we offer comprehensive support for DStv installation troubleshooting in Sandton. Whether you encounter technical issues or have questions about your installation, our team is here to assist you promptly and efficiently. Additionally, you can find helpful tips, expert advice, and troubleshooting guides on our blog to address common DStv installation issues. Visit our blog for further assistance.

Yes, at Lehumo DStv Installations, we offer a comprehensive range of services beyond DStv installation. In addition to DStv installation and repairs, we also provide services for CCTV installation, gate motors, intercoms, and electric fencing. Whether you're looking to enhance your home security or upgrade your entertainment systems, our experienced team is here to meet your needs efficiently and professionally. For a full range of our products and services, you can visit www.lehumo.co.za. Lehumo Consulting (PTY) LTD, the holding company of Lehumo DStv Installations, ensures that we deliver high-quality solutions tailored to your needs.

At Lehumo DStv Installations, we offer flexible payment options to suit your preferences. We accept cash, EFT (Electronic Funds Transfer), credit/debit card payments, as well as secure online payments through Yoco and PayFast. Whether you prefer traditional payment methods or the convenience of online transactions, we make it easy for you to complete your payment securely and hassle-free.

The total cost of installing DStv may vary from one installation to another and below we have listed the key costs that may be involved when in installing DStv

• Call-out fee: This cost covers the DStv installer’s travelling time and expenses for coming to your premises.
• Labour per hour: This cost covers the actual physical labour performed by the DStv installation team.
• Cost of material: This cost covers all the materials required to complete the DStv installation.
• DStv activation/subscription fee: This fee is payable to Multichoise after a successful DStv installation to activate your DStv subscription.

For more information on our DStv installation pricing, please see our blog post on “How much does it cost to install DStv?”

What payment methods to you accept?

We currently accept the following payment methods for DStv installation and repair services:

• Cash
• Credit/ debit card payments
• EFT (Electronic bank transfers)

The amount of time it takes to repair a faulty DStv installation may vary from one installation to another. The following are the key driving factors that will determine how long it takes to implement the repair

• Simplicity/complexity of the installation: How easy or hard is it to troubleshoot the installation.
• Spare part availability: Does the installer or nearby suppliers have the required spare part?
• Weather conditions: Is it a sunny summer day or is it a rainy day?

Depending on some or all of the factors listed above, the amount of time it takes to fix a faulty DStv installation might vary. Below are the typical costs involved in repairing a faulty DStv installation:

• Call-out fee: This cost covers the DStv installer’s travelling time and expenses for coming to your premises.
• Labour per hour: This cost covers the actual physical labour performed by the DStv installation team.
• Cost of material: This cost covers all the materials required to complete the DStv repair.
• DStv re-activation/subscription fee: This fee is payable to Multichoise after a successful DStv repair to re-activate your DStv subscription if it was deactivated.

For more information on our DStv repair pricing, please see our blog post on “How much does it cost to repair DStv in South Africa?”

Just like most things in life, DStv cables don’t last forever and might need to be changed after some time from from the day they were installed. This may occur due to a wide variety of reasons, including but not limited to:

• Cable ageing: DStv may age and loose their quality or ability to carry sufficient signal overtime. This ageing varies from one DStv installation to another and there is no specific amount of time that all DStv cables take to age. This is due to factors like: the environment where the cables are installed (e.g. are they exposed to other external factors like extreme weather conditions, are they running along walk ways, are the cables protected by cable conduits/trunking or not and etc.).
• Damaged cables: Although Multichoice recommends the use of DStv approved cables for all DStv installations, it is worth noting that it is highly recommended to handle and install these cables with care, as they can get damaged and affect your DStv viewing experience by introducing various DStv error codes, such as DStv signal or DStv Extra view errors

In conclusion: You might need to change your DStv installation cabling either because they have aged or have been damaged by other external factors, and because doing so is the solution to your current DStv error/problem or doing so is a recommendation from our DStv Installers in an effort to prevent future DStv problems that your current installation may be vulnerable to, such as broken/cracked DStv on the roof/dish acting as straws and drawing water during rainy days and transporting the water straight into your DStv decoder and or other DStv equipment (e.g. DStv Smart Switch, decoder RF / LNB port).

Please do note that even though we do make recommendation to clients in an effort to prevent future problems while we’re on site, we do know and understand that some clients might be renting the property or not yet ready for that recommended fix yet and are just happy to have their DStv working again, and we’ll be more than happy to come back to apply the fix at a later time if need be.

Here are some quick tips to help you troubleshoot the “DStv XtraView E143-4 No communication from primary decoder error”.

• Make sure the primary decoder is on and working as expected: The first and most important thing to check is whether you primary decoder is powered on and able to play DStv channels that are included in your active DStv package. If you primary decoder is not powered on, you need to power it on and if it is already powered on, but not able to play DStv any channels under you active DStv subscription package, then try powering off your decoder on the wall plug or by removing the DStv power adaptor cable from the decoder and plug it back after 10 seconds, power on the decoder and then wait for it to load and once it is done loading check if you can now play your active DStv channels. If you DStv channels start playing successfully after performing the DStv XtraView troubleshooting step above, then you can move on to the next step below, however if you are still unable to play/view any active channels after rebooting your decoder, then there may be more underlying problems related to your primary decoder which are also likely the root cause of why you are also experiencing a “DStv XtraView E143-4 No communication from primary decoder error”. In this case we recommend that you get in touch with us and book an appointment and we’ll gladly send out our knowledgeable and experienced DStv Installers to come and help you troubleshoot and fix the problem.
• Check signal strength & quality on the secondary decoder: Once you have established that your primary decoder is up and running as expected, it is now time to move on to the next step, which is checking and ensuring that your secondary is receiving sufficient DStv signal and able to play the free DStv channel 100.
• Check to see if there are no loose cables/connectors: If your secondary decoder has enough signal strength and quality (80% and above as per DStv recommendations), the next thing is to check for and ensure that there are no loose DStv cables/connectors at the back of your decoders (both the primary and secondary decoders). On older decoders or Xtraview set-ups, check if the RF in/out cable is properly connected at the back of the primary and secondary decoder. This is the cable that is used to send heartbeat communication from the primary decoder to secondary decoders every two minutes (this only applies to older decoders like the DStv Explora 1 decoder, which does not have a built-in signal and heartbeat diplexer and sends/receives XtraView heartbeat signal via RF in/out ports). Ideally, the heartbeat cable should be connected to the RF Out port on the primary decoder (to send out the heartbeat) and on the RF In port on the secondary decoder/s (to receive the heartbeat signal), however this is not always the case, depending on your decoder’s RF and Extraview configurations, and or due to faulty/malfunctioning decoder RF In/Out ports. On newer model decoders such as the DStv Explora 3B and the DStv Explora Ultra the RF In/Out ports won’t be present at the back of the decoder, as these decoders have built-in diplexers which enable them to send and receive XtraView heartbeat signals/commands via a DStv Smart LNB or DStv Smart Switch.
• Repair loose connectors/cables, reconnect them back to the decoder accordingly & reboot the decoder: If you found some loose RF In / Out cables behind your primary / secondary decoder, you will need to fit the cable connectors onto the cables properly, as well as screw the cable connectors back to their respective RF In / Out ports and once that is done, try rebooting your secondary decoder. If your decoders do not have RF In / Out ports at the back, try rebooting your secondary decoder.
• Wait for two minutes to see if the error goes away: Once your secondary decoder has rebooted, try changing to a DStv channel that is part of your DStv package and if you are immediately greeted by the “DStv XtraView E143-4 No communication from primary decoder error” again, then remain on that current channel and wait for two minutes to see if the error disappears.
• Clear the error using DStv self service or by calling the DStv customer contact center: If you have tried all the troubleshooting steps above and yet your secondary decoder is still not receiving communication from the primary decoder, you can try clearing the E14-4 Error by yourself by dialling the DStv USSD on the mobile number associated with your DStv account, or login in to your DStv profile on the DStv website or mobile app. Alternatively you can contact DStv via their WhatsApp number or by calling their contact centre and their friendly support personnel will be more than happy to help you clear the error over the phone
• Call a qualified or accredited DStv installer: If after speaking to the DStv customer support, your issue is still not resolved, it is now time to call a DStv accredited installer or experienced private installer. Get in touch with us today and let our Sandton DStv Installers help you get rid of that XtraView E143-4 no communication from primary decoder Error for good

Conclusion: The “DStv XtraView E143-4 No communication from primary decoder error” might occur due to various reasons, which might be too technical and require you to call a DStv accredited installer or an experienced private DStv installer to help you troubleshoot and fix the problem. If that is the case, please feel free to get in touch with us and we’ll be happy to come and come and assist you.