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DStv Error Codes


E19 - Service is currently scrambled. Please wait.

Please wait a few minutes for your subscription status to be verified. Please call your nearest MultiChoice Call Centre if the message is not cleared in 2 minutes.

E32 - Service is currently scrambled

Your Smartcard is not switched on or activated, or the channel that you are trying to view may not be part of your bouquet. Press Menu then 4 to check your Mail Messages, and if you have a notification from us to pay your account, then payment needs to be made before services can be reactivated. If your account is not suspended, then sms your smartcard number + E32 to 32472 or click on My Account to clear the error code.

E74 - LNB1 overload

The TV1 LNB has a short. Please check your connection or call a MultiChoice Accredited installer for assistance.

E76 - Your second TV service is not enabled. Please contact MultiChoice for assistance

TV2 is not enabled. You are not enabled to view this channel or your account has been suspended. Please contact the MultiChoice Call Centre for assistance.

E34 - Cannot read Smartcard

Your Smartcard is either not valid for this country or network. Please contact your local MultiChoice Contact Centre.

E04 - Please insert Smartcard

Your smartcard might have been inserted incorrectly or in the incorrect slot. Remove the Smartcard, wipe with a soft dry cloth and re-insert. If message re-appears, reboot.

E05 - Cannot read Smartcard

The incorrect Smartcard is inserted or the Smartcard might have been inserted incorrectly or has collected dust. Remove the Smartcard, ensure that it is free of dust and re-insert it with the chip facing downwards and the arrows facing the decoder.

E06 - Smartcard fault. Cannot Read

Your Smartcard is faulty or has been inserted upside down. Please re-insert your smartcard with the chip facing downwards and the arrows facing the decoder.

E07 - Checking Smartcard

The decoder is checking the Smartcard. If the message is still displayed after 30 seconds remove the Smartcard, wait for the error code and re-insert the Smartcard. If E07 reappears, reboot your decoder.

E16 - Service is currently scrambled

Transmission might be temporarily suspended. Press Menu then 4 to check your Mail Messages, and if you have a notification from us to pay your account, then payment needs to be made before services can be reactivated. If your account is not suspended, then SMS E16 followed by your smartcard number to 32472 or click on My Account to clear the error code.

E17 - Smartcard marriage conflict

SMS "error E17 + Smartcard Number" to 32443 or
Reset the service yourself by logging to your Account and selecting "Reset Decoder"
Use the Voice Self Help option through your local MultiChoice Contact Centre

E37 - Invalid channel number

You have selected an invalid channel number. Please try again or select the channel you wish to view from the channel grid by pressing any of the arrow keys on the remote control.

E38 - Service not running

The channel that you are trying to watch may not be running at this time – press i to see when the next programme will start.
Alternatively, the channel might be reserved for future use. If the error appears often, re-boot the decoder. If the problem persists, your decoder might be faulty and should be tested.

E38 - Program Map Table not available

Check whether the problem is being experienced on all channels.
Reset the Decoder:
Power and Music note on single view decoders
Menu and Down arrow on Dual view,
P- and V+ on PVR simultaneously
If not resolved
Possible Fault: Installation fault being experienced.
Recommendation: An installer needs to be called out.

E43 - Not for this country

We don’t have the rights to broadcast this channel in your country, which is why it cannot be viewed.

E45 - Service not allowed

This service is not authorized. Please contact the MultiChoice Call Centre for assistance.

E50 - No services available

No Channels exist in the bouquet you have selected. Please select another bouquet.

E70 - Services not available on TV2

This channel is not available in your secondary viewing environment, so please try another channel.
E71 - Song title and artist info not available Song title and Artist information cannot be viewed on the secondary viewing environment. If you really need to know the information, please use your primary viewing environment.

E72 - Rescan in progress

Decoder is busy scanning.
Please wait for the scanning to finish

E73 - TV link overload

Please check your connection or consult your manual. There may be an error with your installation.

E75 - LNB2 Overload

The TV2 LNB has a short. Please check your connection or call a MultiChoice Accredited installer for assistance.



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